Mark started off by answering the phone right away, which to some people that doesn't matter, but to me it shows a lot, that my call is important. I tried calling other brokers and I either got voicemail or I spoke to someone who did not know what they were talking about. He dealt with me in a very professional manner. He was very knowledgeable and I felt I could really trust him. Overall, dealing with Mark was easy, effective, and timely. Highly recommended! - Derek Selanders

Mark and his team were exceptional! They worked very hard for me and were able to put together my mortgage where 5 other brokers and banks had failed. I has given up hope this would work and my realtor insisted Mark could get this done - and he did! I would recommend Mark to anyone, great job guys :) - Nicketa Graham

This is my first house. Mark was great at talking me through and explaining everything. He always replied way faster than I expected. I would definitely recommend working with him! Outstanding work! - Brad Nielsen

Received superb service from Mark & Katie. Mark is extremely knowledgeable and thorough. He knows the mortgage business in and out. He is willing to take time to explain things, always available to answer any questions and returns phone calls promptly. ( note: hours of operation is Monday to Sunday 9am - 9pm). Hard to find this kind of service these days. Most importantly, he could find me the best mortgage rate which was not offered elsewhere under time constraints. Contact Mark for any mortgage needs. You will be amazed how good he is. MANY THUMBS UP!!! - Jacky S.

Thanks to Mark and Katie's advice, I've saved $184 a month on my mortgage payment. Can't say enough about their sage advice. Mark was there on his phone for all my calls too. Best service ever. - Scott Henderson

Mark and his team have been my go to mortgage brokers for over 12 years. I recommend Mark every chance I get. I am a realtor but Mark does all of my own personal mortgages as well. I choose mark every time because he is really really god at what he does. Honestly, he really goers to bat for his clients and has every thing down to a system. Just call him, he will get you the best rate without question and minimize the hassles. Just use Mark! - Ben Sweet Remax - Ben Sweet

Mark was reliable, efficient and supportive. The purchase of my new home was conditional on the sale of my condo, which did not occur until the last few days of which I had to sell. Mark and his team went above and beyond to get the deal finalized. I can't thank Mark enough for his hard work and dedication. - Natasha Herman

Mark knows his stuff!! Mark knows the ins and outs of mortgages like no one else I've come across. From rates to what paperwork is needed, he made it easy to move down the path on a condo purchase in Victoria. Highly recommend him to anyone looking for a mortgage. - Bruce Jensen

Fantastic service and mortgage rate from Mark and Katie Mark and Katie were very helpful in helping me secure a 5 year mortgage at a fantastic rate (MUCH better than what my bank offered) with a fantastic lender. This was my first time getting a mortgage and mortgages are more complex than I had first anticipated. However, Mark and his team did a very good job in simplifying the process for me—they took care of a lot of the paperwork, explained each step clearly, promptly answered all my texts and calls, and helped me make some smart decisions based on their years of experience. I definitely got the sense that they worked very hard for me throughout the process. They even managed to get me a rate drop in the very small window we had between mortgage approval and instruction so I ended up with a lower interest rate and monthly payment than I had planned—which was marvellous! Very happy with their services and will definitely be using them again for my next mortgage. - Daniel Chawla

Could not be happier with Mortgage Mark Herman for our purchase. It was complicated and involved a sale and a purchase. He answered our phone calls on the 1st ring, even in the evening and on weekends. He knew our file and ensured we had a smooth transaction. For sure better than going to any bank. - Ben Sweet