Here's a quick summary of this Real Estate Agent's Ratings
|Response Rate||15 %|
|Usefulness of Website||3.67|
|Value of Service||3.44|
|Marketing Reach & Lead Generation||3.44|
|Home Prep & Staging Advice||3.39|
|Success Ratio||83 %|
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They were recommended to me from a friend and I’m so thankful they did. A great experience working with Richard and Liz. Top notch professionalism, market knowledge, staging services and tenacity to get the job done, start to finish. - Susan K.
Richard's professionalism, skill, market knowledge and determination to go above and beyond for his clients is always on display, especially when he helped me purchase my home. Happy to recommend him to friends and family. - S. Price
I've know Richard & Liz for 14 years and their integrity, skill, professionalism and genuine care for the clients and the job they do is always job 1. When I listed my property with them it was no different. I highly recommend them. - Gerry B.
I was very pleased with the work Richard and Liz did to sell my property. I've spoken to friends who's agents didnt do near the amount of work Richard and Liz did for me. Happy to refer them to my friends and family. - Janelle B.
I had a very specific type of condo property I was looking for - Liz and Richard were so patient, diligent, professional and hard working for the over 18 months it took us to find the perfect place. They were great! I've recommended them several times to friends and family. - T. Smith - T. Smith
I've known Richard and Liz for over 15 years. They have been the most positive and pragmatic people I have ever met. I hired them on when we had some remaining inventory left at a the end of a large scale, multi-family condo development project and without missing a beat they stepped up and made the magic happen. I would recommend this team to anyone out there looking for a great selling experience and a couple new friends - because once you meet them, you'll definitely fall in love with them! - Rob Moroto
There are not enough good words to describe the integrity and excellent service provided by Liz and Rick. Without a doubt, they are beyond exceptional down to the last detail. They not only found the very best property for us in a wonderful location, but they turned what could be a stressful time into a very positive one. We were so pleased! Should we need their services again, we would not hesitate to contact them. We highly recommend both Liz and Rick. They are the very best in the business! - Ruth Buenting
Liz and Richard are extremely knowledgeable and professional. When we bought our condo Liz showed us a complete range of places and styles which made our decision far more informed. We look forward to working with both Liz and Richard again. - Ruth Seltner
With 1 month left in my listing, unexpected repairs needed to be done for 1.5 weeks. No showing requests the past 4 weeks anyways. Richard said they would suspend my listing. Instead, they tried to trick me in signing an early termination addendum that would hook me into owing them $1,500 marketing fee. Liz informed me that I was required to show my condo within 24 hours upon showing requests, I've never heard of that and it doesn't state that in my MLS contract. The Showing Time app allows me to decline showing requests or reschedule appts. Repairs were finished and I showed my condo again before my listing expired. They never did professional measurements as offered, 2 different photographers showed up, but Liz snapped at me over the phone that the draftsman did come to my place. They also didn't do a virtual tour as offered. Their staging lady Leanne was awful to work with, she made snide remarks so specific to me that I knew that my realtors had been talking negatively behind my back. Then their staging lady gossiped to the photographer in front of me that Liz was in Vancouver on a girls trip, away from Rick - they laughed. During the 3 months of my listing, two 1 bedroom condos sold in my highrise tower at Westgate Park - neither of those condos had staging, they fire-saled. After I refused to extend the listing, they tried to get their staging items the same day, way before my listing ended. I only met Liz at the end when she came with Rick to pick up their staging items, she had been snide to me on the phone repeatedly. I had problems with Liz early on but didn't initially tell Richard cuz his assistant is his wife. After my listing expired in July, they used my personal photo of my bedroom in their August 2018 newsletter and made a snide remark about it as the Before pic "(Please, don't go to market looking like this, and don't let your friends, either!)". I told them that my boyfriend had bought that bedding for me and they have no right to use any of my personal photos in their marketing, and they were insulting both of us. Liz continued to be rude to me. They're so unprofessional and lack integrity. - M. Siu
Reply: Maria, Richard and I welcome the opportunity to meet with you in person to discuss your grievances with us. We do not have control over what other people say or how they act, but as professionals with integrity we will account of our own actions if we have been in the wrong. It is unfortunate that given market conditions in Calgary 2 suites identical to yours, but on much higher floors in the building, sold for below your asking price. It would appear YOUR asking price was too high for the market, even with the free staging we provided and the free use of our staging accessories. I have an email from you where you acknowledge prior to using our services how hesitant you were to go to market given how your suite looked and you were appreciative of the use of our staging service & use of accessories. Three other identical suites in the building also did not sell during the time your suite was for sale. We did not charge you any fees, you did not pay us any money. We will make ourselves available for whatever day/time works for you to meet. You have our contact info - we look forward to speaking with you in person with our broker present, rather than behind a computer screen.
Reply: I'll let RECA finish their investigation. I have all emails and texts since June 14 to show that you two did not act professionally.
Reply: Richard & Liz Bergeron were reprimanded by RECA in 2019, after RECA investigated them. The letter of reprimand remains on their record as long as they're licensed in Alberta, and can be viewed on RECA.ca under Complaints & Discipline > Case Summaries, these 2 realtors were so unprofessional and lack integrity.
We paid $2,000 for early termination just to be rid of him and his partner (wife). Worth every penny! Complaint filed with C.R.E.B. Looking to sell your property? Look elsewhere. - David Wollman
Reply: Thanks so much for leaving this review. They said they would suspend my listing as unexpected repairs needed to be done to my ceiling. My listing had 1 month left, and the repairs were to be completed in 1.5 weeks. Instead, Richard and Liz Bergeron tried to trick me in signing an early termination addendum that would hook me into owing them $1,500 marketing fee. I wouldn't recommend either one of them!!
Reply: I tend to read reviews and look for factual and quantifiable things that the agent did poorly. Without providing the details it is difficult to give any credibility to your review. But,I find that the larger matter is this: if you think that by stating that Rick's partner is his wife, is a negative attribute, or one that should be shamed, then then I question your integrity because as far as I am concerned, a man and a woman, can both be professionals in the same industry and they can be married to each other. Being one's wife does not diminish her abilities nor does it have any hindrance on the husband's ability to work effectively. I actually envy the couples out there that can work together, through trust and respect and maintain a strong, loving, functional marriage.
Reply: The review reply above is bizarre. David was simply pointing out that Richard's team partner is also his wife.
Reply: I hope David Wollman writes a google review on Richard and Liz Bergeron.