Real Estate Agent's Rating Summary
|Response Rate||100 %|
|Usefulness of Website||5.00|
|Value of Service||5.00|
|Reach & Lead Generation||5.00|
|Home Prep & Staging Advice||5.00|
|Success Ratio||100 %|
|Recommend Ratio||100 %|
Dear Jennifer, I hope this letter finds you in the best of health and spirits. I am writing to express my sincerest gratitude and appreciation for the exceptional service you provided to me and my family during our journey as first-time home buyers. Your dedication, expertise, and unwavering support have made all the difference, and we are incredibly grateful to have had you as our property agent. From the moment we first connected with you, it was evident that you were genuinely passionate about helping us find the perfect home. Your enthusiasm was contagious, and it made the entire experience enjoyable and exciting. As first-time buyers, we were filled with anxiety and uncertainty, but you guided us through every step of the process with utmost patience and professionalism. Your knowledge of the real estate market was truly impressive. Thanks to your diligence, we were able to successfully acquire the property of choice, at the right price and at the right time! What truly set you apart was the level of care and consideration you showed throughout the negotiations and closing process. You acted as our advocate, ensuring that our interests were protected and that we fully understood the complexities of each decision we made. Your advice and insights were invaluable, and your attention to detail saved us from potential headaches and pitfalls that we might not have anticipated as first-time buyers. In addition to your professionalism, we were deeply touched by your kindness and genuine concern for our well-being. You went above and beyond to accommodate our schedules, even during weekends and late evenings, to ensure that we were comfortable and well-informed every step of the way. Your personal touch made us feel like more than just clients; we felt like we were working with a friend who truly cared about our happiness and future. As a result of your exceptional service, we are now proud homeowners and excited about the new chapter of our lives that we are embarking upon. We could not have achieved this milestone without your help and guidance, Jennifer. You have not only saved us countless headaches but have also made our dreams come true. Once again, thank you from the bottom of our hearts for being an outstanding property agent and for being an incredible human being. We will enthusiastically recommend you to anyone seeking a real estate professional who goes above and beyond for their clients. You have our utmost respect and admiration, and we are fortunate to have had you by our side during this significant moment in our lives. With warmest regards, Paul and Family - Paul Wong
Reply: We are so happy to help and that your family has found a home in a fantastic neighbourhood. Enjoy every moment of adding all the special touches to your new home!
First time home buyers here! We were referred to Jennifer and her team by our close friend and was assured that we would have nothing to worry about and that we would be in good hands. Jennifer was very friendly, personable, patient and attentive, addressed all our needs and concerns, she even had suggestions that even we never thought about, truly sharing her vast knowledge of the industry. Colin was also very helpful and accomodating to our busy schedules. He assisted us with all the appointments to the open house viewings as well as finding answers to questions we had regarding the properties we were interested in. Once we had a property of interest, Jennifer handled all the negotiations, continually keeping us in the loop, providing her feedback to help us with our decision and to get the best deal we could get. At the end of the day, we didnt feel pressured or stressed. We were just so happy and greatful to now have our first place to call our own and cannot fathom going thru this whole process without the help of Jennifer and her team. We definitely cannot describe or put into words, what excellent service we received, with all the back and forth communications, the patience answering all our countless questions. It's no wonder she is top-rated for a reason and we would vouch for her without any question. Thanks again Jennifer and Colin! Mia and Thomson - Thomson and Mia
Reply: Thank you so much! We are so happy that you and your family can begin your new journey in the area that you really wanted; it was truly wonderful working with you both. All the best =)
We have recently employed the service of Jennifer & Terry Eng real estate team to sell and buy our homes. The team is knowledgeable, efficient (house sold in 2 days) and trustworthy in every aspect of buying & selling real estate. They guided us throughout the process. We highly recommend the team to anyone looking for a realtor. Stella & Dave - Stella & Dave
Reply: Our team has enjoyed working with you both! We were so happy to have the opportunity to help with your transition; we know it's not easy after living in your home for over 25 years..thank you for entrusting us.
Working with Jennifer and Colin was such a pleasure, they were knowledgeable and honest and gave me great confidence in purchasing my first home. They always had time to answer my questions and would respond quickly at any time of day. They kept me well informed and up to date on what they were seeing in the market and provided me with the reassurance and guidance I needed to make big decisions about my home. They will certainly be the first people I go to in the future. - K. Mittertreiner
Reply: Thank you so much for being patient with the process. We are so happy that everything went smoothly and that you found your perfect space!
Jennifer and Terry are both really personable and professional at the same time. They were a pleasure to work with! They gave us very valuable advice and insight during the preparations and sale of my family home. Jennifer’s guidance on what updates to do, and not do, to the home was indispensable. Their recommendation for the timing to list the property was spot on, and their strategy for the listing generated an enormous number of interested buyers for the open house in just a few days. This strategy generated multiple offers, and enabled us to sell the home quickly at a time when the market was dropping. The day offers came in was very stressful, but Terry and Jen helped us navigate everything with patience and expert advice. While we didn’t achieve the higher sale price we were hoping for, looking back we are satisfied that we had the best outcome, given the market conditions that existed at the time of the sale. This was possible due to Terry and Jennifer's vast experience in the market. Jennifer and Terry, thank you for providing us with so much ongoing support, and for always being available to answer our questions at almost any time of day or night! All the best. Jean & Russell - Jean & Russell
Reply: Thank you Jean and Russell; we truly strive to be as honest and supportive as we can during changing market conditions. We know the decision was not easy however we're so happy that you were very understanding and appreciate the information that we shared.
Hi Jenn, Please see below for our testimonial. Let us know if we can add anything! Thank you for everything! As first-time homebuyers, we received tremendous help from Jennifer throughout the entire process. Not only was Jennifer attentive and receptive to our needs, but she also shared valuable knowledge about additional criteria we should look for in our first home to maximize future resale value (things that as novice homebuyers, we would never think of). She was extremely responsive and patient in answering all of our questions and addressing our concerns. And to top it off, she is so friendly and personable! Given the crazy housing market in Vancouver, at one point, we wanted to settle for a property that didn’t quite meet our search criteria but Jennifer kept us focused on our goal and eventually helped us successfully buy our dream home. Through every step of the way, we were able to leverage Jennifer’s wealth of contacts including inspector, notary/lawyer, and mortgage broker. We would not hesitate to recommend Jennifer to anyone looking for an agent in the GVA. Thank you Jennifer for your amazing service! - Sammy and Tynisha - Tynisha and Sammy
Reply: Thank you! It was such a pleasure working with you two to find your first home! So happy that I could be there every step of the way to make it less stressful =) Looking forward to see all the finishing touches to make it your own!
We saw a house for sale in our neighbourhood and took the phone number of the two agents, Jennifer and her brother Terry; We had an income property for sale and decided to give them a call. We felt good right from our first contact with Terry ! He was not 'pushy' and this was a good start for us. He was offering an intelligent strategy that resonated well with our own thinking. We were right. Everything went smoothly. His sister Jennifer organised the showings and her pleasant personality attracted the full cooperation of our tenants. Terry and Jennifer ended up selling the place in under two weeks without a glitch and at our desired price. They have what I'd call a good karma with real estate that promotes good luck and excellent results for their clients. My wife and I are extremely satisfied with their service. Claude - Claude
Reply: Thank you so much Claude and Mei Sze; we are so happy to hear your kind words! When selling a home we want to ensure everything is smooth and transparent with all your tenants; communication is key when there are many parties involved =)
Hi Jenn, Jennifer was our selling agent for our townhouse. She was exceptionally professional, knowledgeable, and always available. She understood the fluid housing market well and armed us with helpful information throughout the entire process - from when was the optimal time to list our home to her invaluable advice and navigation through a tough negotiation process. Despite a tight timeline, Jennifer and her team made everything happen quickly and seamlessly. Within several days of our initial conversation, her team came to take stunning photos, created a virtual tour, and put our home on the market. Selling a home was a stressful experience but Jennifer guided us through it with a calm voice, objective advice, and always with our best interest at heart. On the other hand, she was a tough and savvy negotiator, ensuring we got the best possible terms and price. Our family is now ready to move on with the next chapter of our lives. We’re so thankful to have had Jennifer and her team make this successful transaction happen in the least stressful way possible. Sally and Peter - Sally Man
Reply: Thank you so much from our whole team! You both really worked hard on making your property showhome ready within the tight time frame; it was such a pleasure to show!
Dear Jennifer & Terry Throughout the past couple of years I knew that the time was coming for me to sell my home. I watched the real estate market in my area , where I lived with much interest and saw how it unfolded. I noticed from the flyers I received in the mailbox,the firm JENNIFER & TERRY ENG.out performing over and over again. Various reasons compelled me to put my house up for sale,and I listed it with Jennifer & Terry Real Estate Team . Meeting with Jennifer and Terry I really liked their unique approach to selling my home. The house sold quickly and I am very pleased with the exellent service and attention I received. To sum it all up, I picked the greatest and best, JENNIFER & TERRY ENG REAL ESTATE TEAM. Thank you so very much,kind regards Gary D.J. - Gary Dejager
Reply: Thank you so much Gary for choosing us to help; we really enjoyed working with you! We're so happy that we achieved the results that made you happy =)
Jennifer and Terry provided exceptional service . They provided quick responses and answered every question I had about the sale of my home. I felt extremely comfortable with the recommendations of both agents and they made sure I was informed of all steps and deadlines required to make the transaction a smooth process. Jennifer was friendly, communicative and provided great real estate advice. We will definitely be using them again! - Trevor
Reply: Thank you so much Trevor for your kind words! We look forward to helping you again =)
When I decided to sell my home, there was no lengthy period in deciding who I would want to represent me. Jennifer and her team, to say the least, did everything they had promised and gave me the clearest and concise direction I needed to fulfill our goal -- which was to sell my home immediately. She was upfront, honest, and direct with me, which is all that I needed; from the potential outlook sale of the home, to closing and tell me what I needed to hear from her and her team. My home was live for nine days prior to selling and that was more than I expected, and for that, I am very grateful. From Day One there was a goal I had in mind and with all the work done on my end, as well as Jennifer and her Team, we accomplished that single goal. There is a reason why Jennifer Eng, and Terry Eng have made a name for themselves throughout the years as Realtors in the Lower Mainland, and I have experienced the utmost professional reasons why. Thank You! It's been a pleasure working with them! Thanks - Rob Pena
Reply: We are happy that we were able to help you and your family Rob!
Jennifer helped us sell our home. She was very accommodating with our timeline and schedule. Our house was sold very quickly for over the asking price and with multiple offers. Jennifer answered all of our questions quickly and reassured us that all was coming along as expected. She called regularly to keep us on track with what needed to be done to complete the sale. Jennifer is very friendly, knowledgeable, and looks out for the best interest of her clients. - Rose and family
Reply: Thank you for allowing us to be a part of selling your family home; it was really a pleasure!
Hi Jen, Thank you so much for all your help in purchasing our new home and guiding us through the real estate process. You were such a great support and so speedy and responsive in getting back to us with helpful information and guidance. We really appreciate all your work. We would definitely recommend you to our friends. - Johnny and Judy
Reply: Hello Judy and Johnny, thanks so much for your feedback ! It was a pleasure working with you !
Jennifer has been amazing to work with in our two year search for a new house. She is patient and is very good with communication which is important during the whole process. She was both our buying and selling agent so we experienced her strengths in both areas. She provided excellent advice in the search for our new home. It helped us navigate away from potential problem houses. Her expertise also helped us to identify fixes to our old house and staging it allowed us for a quick sale. Our house sold in 7 days on the market in early January at one of the slowest times of the year to sell. She was able to negotiate a perfect time frame to close our sale and purchase which helped relieve a lot of stress. Her support after the close with the seller was also very helpful. We highly recommend her as an agent. - Hubert & Decelia
Reply: Hello Hubert & Decelia, We are sincerely appreciative of your positive feedback and will continue to do our best ! Jennifer and Terry
“My husband and I are extremely pleased with the service we received from Jennifer. Her knowledge of the property market and her hard work assisted us in purchasing our dream condo in a short period of time. She understood our requirements and she was very professional and knowledgeable as she guided us through the negotiation process. Jennifer is so personable and friendly we felt comfortable asking her any questions relating to purchasing a property even if they were very basic questions. We would definitely recommend Jennifer because of her expertise and excellent work ethic.” Georgia and Patrick - Georgia Hamaguchi
Reply: Hi Georgia and Patrick, Thank you ! I had a great time working with you both ! Jennifer
This is our second time working with Jen and Terry’s team. Both were very pleasant experiences! We sold our place at a good price in a very short amount of time. Jen gave us valuable advice during our journey in seeking our next home. She felt more like a family member helping a family member looking for a home. She was always there 24/7 whenever we have questions or concerns. We will definitely refer Jen and terry’s team to our family and friends! - Helen Kevin Pak
Reply: Hi Helen, Thank you for your continued loyalty ! We couldn't do it without your support and our Team ! Jennifer
Jennifer is such a pleasure to work with. She gives buyers space to consider their needs. She is super friendly and accommodating and works well with all parties so that everything is smooth and positive. Jennifer and her team are also experienced and knowledgeable about real estate sales and can give you solid advice about your rights and the properties. I highly recommend her as a realtor. - Jordana Dhahan
Reply: Hi Jordana, Thank you for your thoughtful words ! It really means an enormous amount to Terry and I coming from professionals like you and your husband !
Hi Jennifer, Thank you for coming by our new home here! We were very happy to show off this new neighbourhood and our house that your team helped us secured! It had not been the easiest job for your team to sell our old house and buy this new one. As what you said, even when the market was not good, your company had the experience and expertise to get things done. You gave us advise on things that we should do and we trusted and followed. We could see the passion and care your team demonstrated, and the professionalism they showed. We will absolutely recommend Terry Eng team to anyone who has real estate needs and we will be happy to provide our reference. We wish you and your team the best success in real estate business and we are grateful to make a new friend through this buy and sell transaction. Best regards, Jerry Xu Leona Zheng - Leona Z.
Reply: Hello Leona and Jerry, We are deeply grateful for your honest opinions ! We do owe much of our success to our supporting cast ! Jennifer and Terry