Mark Herman Accepting New Clients
| Email Agent | |
| Website | https://markherman.ca/ |
| Team | Solo |
| Company | Mortgages are marvellous |
| Phone | 1403681**** |
| Cell | 403-681-**** |
| Fax | |
| Address | 220 Penswood Way SE |
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Mortgage Broker's Rating Summary
Rating Summary
| Response Rate | 11 % |
| Overall Rating | 4.99 |
| Knowledgeability Rating | 5.00 |
| Professionalism Rating | 5.00 |
| Responsiveness Rating | 5.00 |
| Usefulness of Website | 4.93 |
| Value of Service | 5.00 |
| Mortgage Guidance Rating | 5.00 |
| Success Ratio | 100 % |
| Recommend Ratio | 100 % |
2013, 2014, 2015, 2016, 2017 & 2018: #1 franchise for all of Canada, based on total value of funded mortgages at Mortgage Alliance, one of Canada’s 2 Super-Brokers. (We are now at Dominion Lending for better technology as of September, 2021.) We are 1 of the very few brokers in Canada that can get RATE HOLDS for the actual rate for the day! Most brokers get holds that are "bumped" or "increased" by .1% to .3% and we get holds on FIXED RATES for what the actual rates are. AND we can get you a RATE HOLD on a VARIABLE Rate at the actual rates! very few banks will do holds on Variables. and your rate is the ACTUAL rate for the day, not a "bumped rate!" More on us: Mark has 20+ years of professional customer service experience after he earned a Bachelor of Commerce with a double major in Economics from the University of Calgary in 1992. In 2003 Mark completed his Master’s Degree in Finance from Herriot-Watt Business School at the University of Edinburgh in Scotland. The school is regularly rated as one of the top-10 business schools in the world by the Economist magazine. He is one of the few mortgage brokers with an MBA originating mortgages and actually talking to customers in Canada. Katie McDowell 2017: Mortgage Broker of the Year, Canada; 2017 President, Alberta Mortgage Broker Association (AMBA), 2016 Secretary/Treasurer of AMBA, 2015: Winner of the Pierre Fournier Award; the highest individual award for our entire company for outstanding contributions to the industry & community. Katie was the Senior Mortgage Escalation Underwriting Officer at a bank until she became a mortgage broker and the Broker of Record for our franchise. She has more than 20 years of mortgage experience and has underwritten more than $18 Billion in residential mortgages. She lives & breathes mortgages and works the system to your advantage, at no cost to you! Remember, when working with us: There is no cost to you for our services as the banks pay us for doing their work, You get our professional, un-biased advice & expertise on your mortgage, We answer our phones from 9- 9 x 365, no bank does that!, Your rate should be lower with us as we deal through "broker services" at the banks, Our buyers receive our Pre-Underwritten, Pre-Approvals – the industry’s highest level of assurance that your purchase will be completed as smoothly as possible. 355+ happy customers say nice things about us here: http://www.markherman.ca/customer-reviews-2/
Mark is the best. He will always pick up the phone, or if not call you back within minutes. He and his staff will stay late any day of the week to make sure you get what is needed or get the answers needed to complete your request. You guys Rock! Forever my mortgage guy! - Sam Woodland
I have nothing but positive comments about my experience with Mortgage Mark! Mark gave me a lot of great advice and helped me find both the right lender for my personal situation *and* a really low rate when I bought my first condo in 2016. This year when I renewed my mortgage I reached out to Mark again, he answered all of my questions and coached me through the process. I would highly recommend Mark and Mortgages are Marvellous to anyone at any stage in the home buying process. - Liza Flemming
Reply: Thank you for the kind works Liza. Always a pleasure helping people get the best deal for their situation without you having to do lots or digging and work to see what would be best. :)
Mark and Katie were super helpful in the home buying process! They found us a great deal and explained the whole process to us as we are first time home buyers. They were super helpful and on the ball with everything. Often answering questions before I had the chance to ask them. Overall great experience and will definitely will recommend them to anyone who is looking to buy a house. Very smooth process and glad we went here! - Donald Ironside
Reply: Thanks Don: The smoothest of transactions are what we aim for. Pleased we hit the target! :)
I would recommend Mark and Katie to anyone! They went over and above to make finding the right mortgage for us an easy, stress free process. They were able to answer all of my "dumb questions" with ease and not make me feel lost or confused at any point. We can't thank them enough for making our new home a reality. Thank you! - Karen Hawley
Reply: You are most welcome Karen! Happy to be of service to you. :)
We dealt with Mark and Katie for our mortgage. The process was smooth, simple, and easy to navigate. Compared to our bank we found a better rate and preferential mortgage terms, and managed to purchase a property with which we are very happy. Sure it might have been slightly easier to click the “apply for a mortgage” button in our bank’s app, but the ten minute phone call with Mark to get set up has saved us thousands of dollars through this term. We are paying an obviously lower rate for what to me was a superior level of service. Both Mark and Katie answered questions very fast, even outside of banking hours, when the bank was taking sometimes two weeks to reply. Excellent service, highly recommended. - Brett Perchaluk
Reply: Thanks Brett. WE DO Answer our phones - I did not think that was a big deal as I have been answering from 9-9 x 363 for 17 years. It seems like others do not like talking to people as much as we do! :)
Fast and outstanding service. Mark is very helpful, knowledgeable and a friendly broker. Highly recommend using this company and we will be using them for our mortgages in the future. - Mercedita Oderkirk
Reply: Thank you Mercedita . We look forward to working with you on more mortgages in the future. :)
Very prompt, timely and got all of the approvals done in a very short amount of time. Got us a great rate and made the home buying experiencing very smooth and pleasant. Great work and thanks very much! - Phil Oderkirk
We have used Mark's services for over 10 years, he has helped us with two mortgages and four renewals. Each time we come away impressed with how simple and effective he makes the process. - Cam Collingwood
Mark and Katie made our real estate deal much easier. Great communication and answered all my questions in language that was clear and I could understand, I would highly recommend using them for "all things mortgage related." - Christina Varro
Mark was very helpful and informative. I'm not ready to buy a house just yet but he advised me on everything I need to do/have for when I am ready. I was very happy with his service and will most definitely be coming back to him when I'm ready to buy! Thank you Mark Ashley Warren - Ashley Warren
Mark arranged my initial mortgage, and did a great job helping me through my five year renewal as well! He sent me the data needed for me to get the best deal from the bank they placed me at to start with! - Sam KK
I have used Mark and Katie for several years now. Most recently, Mark was able to able to help me negotiate a significantly lower interest rate than First National was offering. They are industry savvy, great with numbers, and always provide the highest level of service. I will continue to use them as long as they are in business! - Jannelle McCarthy
Another engagement with Mark and his team, another top notch, informative, prompt and thorough interaction. These folks are ultimate professionals and they couldn't be easier to deal with. I cannot say enough good things about Mortgages Are Marvelous, and I would not hesitate to recommend them to anyone. - Keith Marpole
Mark Herman is a gem! He has helped me many times throughout the years and just did again! He advised when obtaining my mortgage and always finds me the best rates at time of renewal. I have never called Mark once that he didn't answer the phone personally. I have called many times over the years for his trusted advice and he is always happy to help. I highly recommend Mark's professional, prompt and friendly service. It is very evident that he cares for his clients. - Holly Bennett
I have worked with Mark for 10+ years. My clients have always been impressed with the level of service and knowledge Mark & his team offer. Class act + they get the job done! Best of the best! - Jeff LeBlanc
Mark is AWESOME , I appreciated his professionalism, entire team is very good. Always answering to all request making sure we understood everything. He even is available after our mortgage closed for some fine-tuning and credit score advice. - Adrian Ursache
Mark and Katie took the time to both understand our needs and also to explain things when we had questions. They were also available not just during regular working hours, which came in handy when we had to make decisions! - Andrew Davison
It was great working with Mark for my renewal. Mark is very knowledgeable and very helpful. He even gave us the rates to ask the bank for. Thanks so much for your time! - Kenji Tatebe
Mark made the process easy during the COVID pandemic. It was during strange financial times in the market, slow feedback times on all other inquiries, but not from Mark! The virtual signing of documents felt secure and easy to navigate. Mark's professional service made a possibly anxious process during a time full of vicissitudes, easy and lightened the burden on his clients. And he got us the best rate! - Cornelius Henderson
Mark made my mortgage process so easy that I cant believe it. The BIGGEST thing for me was showing me how big the payout penalties at the banks are. My rate is good but the features I have are the best. Outstanding work Mark. Cant say enough about your services - Tina Croucher
Mark is a true advocate and educates his clients as well as finds the best options for them. He relies on his vast experience to bring you the best results. Get Mark working for and with you. - Glen Griffiths
Mark and his team make the process of securing a mortgage very easy. i recommend Mark for any first-time home buyer as the team over there is very easy to work with and are always available to answer any questions you might have. - Jason Pullar
Working with Mark was a dream. Professional and friendly, he provided advice when needed, helped guide me to better decisions, and also got me a better deal than I thought possible. Highly recommended! - Adrian Bobsky
Mark was always very professional when we were applying for our home loan. He was really helpful all along the way and explained all the step required for us. This was especially useful as we had a pretty limited credit history so a lot of information was required by the lenders. We ended up with a highly competitive rate that no one else I know had at the time. Would definitely work with Mark on any future properties. - Warwick Hood
Mark helped me with my first mortgage a while ago. He explored all of my options, listened, and made it very easy for me. The biggest thing for me is, he would always answer his calls and reply swiftly to emails. In fact, I can still ask him mortgage questions even years after my purchase with him. Now that’s saying something since he’s already made his money off of me. Great, professional service. I only wish everyone else held themselves up to these standards. Thank you Mark! - Daniel Willford
5 years ago, Mark helped me with my first mortgage. He worked hard and made things happen for me. The most important part for me, is that these are people that get back to you. Promptly! My biggest pet peeve is people that don’t reply or call back in a timely manner, and Mark has always been ON it. They understand that mortgages can be a stressful thing, and they sure made everything easy for me. Even much after initially helping me, I can still ask Mark for mortgage questions even though they have already made their money from that initial signing. I would give a higher rating if I could. Honestly. - Dan Willford
Mark was excellent at telling me my options if I wanted to buy a house before I sold mine. He put my mind at peace as he gave me some recommendations to consider. He told me what the best way to do this would be. - Jody Severinsen
110% happy with these people, I can't sing third praises loud enough. Above and beyond on all the things that counted. Mark answered his phone on weekends and in the evenings which saved lots of time. - David Hepworth
My experience with Mark and Katie was nothing less than perfect. First time home buyer with lots of questions that were simply and promptly answered right away. I thought it is going to be a stressful process but they guided me through it. I would recommend giving them a call if you want an easy and professional experience. - Ed Doe
I spoke with Mark about purchasing a home in another province. Mark was very knowledgeable and answered all my questions. He went over all of my options available to me for purchasing an out of province property. - Nicole Davisdon
Thanks Mark and Katie for great service. You guys saved me money on my mortgage renewal. Much appreciated!! Cant say I missed all the hassle of going to the bank this time! - Laura Gandy
Mark was very informed in helping me. He provided me with the information to communicate with my mortgage company to get the best rate. I will be using him again for sure. Best broker to call for sure. - Bernadene Griffiths
Mark made the experience easy to understand and answered all questions honestly and professionally. He was with us after hours when needed and gave us unbiased advice. Hard to find someone to trust fully these days. - Suzanne Webb
Mark is a pleasure to work with. He thoroughly explains all the options and gets you the best rate out there. We will definitely be using Mark when our mortgage comes due again. - Sean
I called Mark with a deal that my clients were having a tough time getting approved. He jumped to it, asked the right questions and found a lender in less than an hour. Outstanding knowledge and his services are FREE! - Brandon Bailey
I contacted Mark Herman and his team after having a less than enjoyable experience with my existing mortgage broker who then quickly and easily got me the best rate on the market and kept me informed on every step of the way through my first purchase. Can not recommend Mark and Katie enough for their work so far. - Chris F
Mark started off by answering the phone right away, which to some people that doesn't matter, but to me it shows a lot, that my call is important. I tried calling other brokers and I either got voicemail or I spoke to someone who did not know what they were talking about. He dealt with me in a very professional manner. He was very knowledgeable and I felt I could really trust him. Overall, dealing with Mark was easy, effective, and timely. Highly recommended! - Derek Selanders
Mark and his team were exceptional! They worked very hard for me and were able to put together my mortgage where 5 other brokers and banks had failed. I has given up hope this would work and my realtor insisted Mark could get this done - and he did! I would recommend Mark to anyone, great job guys :) - Nicketa Graham
This is my first house. Mark was great at talking me through and explaining everything. He always replied way faster than I expected. I would definitely recommend working with him! Outstanding work! - Brad Nielsen
Received superb service from Mark & Katie. Mark is extremely knowledgeable and thorough. He knows the mortgage business in and out. He is willing to take time to explain things, always available to answer any questions and returns phone calls promptly. ( note: hours of operation is Monday to Sunday 9am - 9pm). Hard to find this kind of service these days. Most importantly, he could find me the best mortgage rate which was not offered elsewhere under time constraints. Contact Mark for any mortgage needs. You will be amazed how good he is. MANY THUMBS UP!!! - Jacky S.
Thanks to Mark and Katie's advice, I've saved $184 a month on my mortgage payment. Can't say enough about their sage advice. Mark was there on his phone for all my calls too. Best service ever. - Scott Henderson
Mark and his team have been my go to mortgage brokers for over 12 years. I recommend Mark every chance I get. I am a realtor but Mark does all of my own personal mortgages as well. I choose mark every time because he is really really god at what he does. Honestly, he really goers to bat for his clients and has every thing down to a system. Just call him, he will get you the best rate without question and minimize the hassles. Just use Mark! - Ben Sweet Remax - Ben Sweet
Mark was reliable, efficient and supportive. The purchase of my new home was conditional on the sale of my condo, which did not occur until the last few days of which I had to sell. Mark and his team went above and beyond to get the deal finalized. I can't thank Mark enough for his hard work and dedication. - Natasha Herman
Mark knows his stuff!! Mark knows the ins and outs of mortgages like no one else I've come across. From rates to what paperwork is needed, he made it easy to move down the path on a condo purchase in Victoria. Highly recommend him to anyone looking for a mortgage. - Bruce Jensen
Fantastic service and mortgage rate from Mark and Katie Mark and Katie were very helpful in helping me secure a 5 year mortgage at a fantastic rate (MUCH better than what my bank offered) with a fantastic lender. This was my first time getting a mortgage and mortgages are more complex than I had first anticipated. However, Mark and his team did a very good job in simplifying the process for me—they took care of a lot of the paperwork, explained each step clearly, promptly answered all my texts and calls, and helped me make some smart decisions based on their years of experience. I definitely got the sense that they worked very hard for me throughout the process. They even managed to get me a rate drop in the very small window we had between mortgage approval and instruction so I ended up with a lower interest rate and monthly payment than I had planned—which was marvellous! Very happy with their services and will definitely be using them again for my next mortgage. - Daniel Chawla
Could not be happier with Mortgage Mark Herman for our purchase. It was complicated and involved a sale and a purchase. He answered our phone calls on the 1st ring, even in the evening and on weekends. He knew our file and ensured we had a smooth transaction. For sure better than going to any bank. - Ben Sweet
Mark has been great to work with, we have done a few properties with him now and all the lending has went very smooth. Mark has also been great when we have reached out with questions. Great team. - Jason Pullar