Shelly has supported our family in the purchase and sale of multiple properties over the years. When we decided to list again in 2025, we interviewed several realtors, but once again, she stood out from the pack because of her personal approach and professionalism. The sale was a complex affair involving a tenant-occupied multifamily dwelling, executed after we had already relocated to Europe. The house was sold vacant under a cash-for-keys agreement that allowed all parties to walk away satisfied. She built relationships with both the tenants and the purchasers, which definitely benefited us as the sellers. Also, everything from her initial assessment of the property to the sale and final documentation was coordinated remotely. She is a pleasure to work with, both professionally and personally. She provided realistic feedback and advice that made a challenging situation manageable. Through her contacts, we were put in contact with an attorney, experienced in the sale of properties owned by non-residents who represented us throughout the sale process. Again through her contacts we were able to coordinate maintenance services that allowed the house to be sold at a premium value, with multiple offers, despite the slow market in 2025. We are very satisfied with the service and have not hesitated to recommend her to others. Thank you Shelly once again. - Stig Boman

Shelly worked with us for OVER a year to help us find our home on Vancouver Island! She didn’t treat us like clients in a business transaction, but rather as humans with specific needs and goals. She checked in with us regularly, was attentive to our search criteria, looked out for our best interests, and helped us find our way during our many trips crossing over from Horseshoe Bay. Shelly was also very patient with us as first-time buyers, as some parts of the process and decision making were overwhelming. Her service was the absolute definition of going above and beyond. One of her strengths is her experience in helping countless other families just like ours; those who are looking to relocate to Nanaimo (or the surrounding areas) from the mainland. We’re very blessed that we found Shelly and trusted her and would recommend her as your realtor in a heartbeat! - T+V

We had the absolute pleasure of working with Shelly as our realtor during our move from out of province, and we couldn't be more grateful for her guidance and support throughout the process. Navigating a move to a new area can be overwhelming, but Shelly made it feel manageable and even enjoyable! She took the time to help us get to know the different areas of Nanaimo, Parksville, and Qualicum, and provided thoughtful insight into what to consider when relocating to BC. Even when we couldn’t be there in person for the home inspection and walk through, Shelly was on-site, keeping us fully informed with detailed updates and ensuring we never felt out of the loop. Shelly helped us narrow down our options and ultimately find the perfect home. Her calm demeanor, availability, and constant reassurance meant we never felt rushed or pressured to make a decision. She was truly the calm in our search! We especially appreciated her honest, balanced perspectives on each property—pointing out both the pros and cons—and her strong negotiation skills when it came time to make an offer. She also connected us with trustworthy local resources for everything from legal services to home inspections and insurance. We can't recommend Shelly highly enough. Her professionalism, positivity, and care made all the difference in our home-buying experience! - Marlo and Michael Hertling

I cannot recommend Shelly highly enough! She is so knowledgeable, patient, empathetic. She took the time and care required to find me the perfect house! She was also highly responsive, and quickly found any information I needed. More than that, she was also personally invested in ensuring I found the right home and helped me make the perfect choice. - Jen seper

Shelley is a very patient and knowledgeable agent who knows Nanaimo well. She has pointed out many things I overlooked during my exploring stages like STRATA by laws and closing document requirements. I would definitely work with her on my next sale or buy opportunity. - Ingo Smeets

Shelly is a very thorough, patient and knowledgeable realtor. This was our first time buying a house and she walked us through everything making us feel confident to proceed. Shelly was always quick to reply and went above and beyond for everything. I highly recommend Shelly. - Lynn

Shelly partnered with Caitlin McKenna to make sure we had access to the property when required, and in providing listing opportunities. She was very professional and super easy to work with. I would highly recommend her! - David Harris

Shelly was an absolute pleasure to work with. She answered all our queries immediately & was so helpful with all aspects of our sale. She made the whole sale process easy from beginning to end. We would highly recommend her. - Allison Trepess

Shelly was phenomenal! She was consistently 'one step ahead' in the process and was able to guide us through effortlessly with her incredible communication and organization skills, amazing team of experts (home stager, photographer, cleaner) and absolute dedication to professionalism. She is extremely knowledgeable, highly responsive and quite simply made everything happen. I would HIGHLY recommend using Shelley as your realtor, she is a gifted expert in the industry, and a sheer joy to work with. - Sarah Whiteley

I met Shelly through a satisfied friend who bought a house through her. She and associate Anton Nikl were both attentive, patient, and a pleasure to work with. My purchaser paid over-asking price without any quibbles. Shelly has not dropped our association just because business was completed. I strongly recommend her as an agent. - Tom W. Parkin

Shelley was awesome best realtor ever very accommodating very patient and professional would definitely recommend her to anyone. My daughter will be contacting Shelley to buy when she is ready to sell her house in victoria bc. - Mary Schneider

Shelly was a pleasure to deal with and very patient with us during this search. We live in Manitoba and did everything virtually. I will no doubt recommend Shelly to any others - Kathy Toffan

As first time home buyers we were nervous about the steep learning curve ahead of us. Shelly made the process clear and understandable, and always had time to answer all our questions. Shelly went above and beyond to make sure that our purchase was the right fit for us. Shelly is fantastic and we're so grateful for all her expertise and hard-work. - Nikki Gervais

Shelly is very knowledgeable and responsive. We used Shelly both to buy and sell and were extremely happy with her knowledge. Would highly recommend using Shelly for any buyers or sellers. - Travis Gorski

Shelly is an amazing realtor! She did not try to rush us into buying the first acceptable place, and helped us find our perfect home. We had an accepted offer and pulled out even on a tight deadline due to issues with the house, and she went into overdrive to find us the perfect place. She's friendly, knowledgeable and works so hard to get you in the best place possible! - Patrick McCafferty

I love working with Shelly. She was also my agent when I bought here. Very professional, considerate, detail oriented and just a super lady. Takes the time to make sure you are understanding everything with the transactions. Never pushy, or impatient. - Darlene Cook

We highly recommend Real Estate Agent Shelly McNeil. She assisted us with the purchase of a second home in Nanaimo. We have worked with many real estate brokers and agents on several real estate transactions over the years and can say with confidence that Shelly is the best Real Estate Agent, we have ever used. Shelly has the qualities that make her an extremely successful and effective REALTOR. We can’t say enough about her professionalism and knowledge within the industry. She has high integrity and is very conscientious and tenacious, always keeping the clients best interests in mind. Our real estate purchase was a small transaction relative to the size of properties and transactions Shelly normally handles but she treated us with the same professionalism and courtesies one would expect for a very large transaction. One of the qualities we respected the most was her no- nonsense style. She understands her client’s requirements and shows properties, which caters to her client's needs. She does extensive research to assist with assessing a fair market value of the property for the offer and also disclose any issues with the property and gives recommendations which property to avoid. She is extremely responsive to questions, often responding promptly to our email/messages. She shows great attention to the details enabling the transaction to get done and negotiates effectively with the opposing broker on behalf of the client. She has a good network of other listing agents/lawyers and trades persons. We have the highest level of confidence in her. Our transaction went smoothly and we closed on time. We had a small issue on an electrical inspection after the completion of the transaction and Shelly followed through until the issue was resolved, even though she had already been paid for the transaction. As mentioned above, she represented us on the purchase side of the transaction. We have the highest level of confidence in her and feel she would be able to properly assess any situation and figure out an effective solution. We highly recommend her and for future transactions, we would have Shelly represent us. - Sylvia Samanta

SHELLY is the best! She was thorough and professional and great to work with. She kept us apprised about available appointments and always let us know as soon as a new one came on the market. She was honest and forthright- no games. After dealing with several other brokers and being disappointed, we felt lucky to find Shelly ! - Gurcharan

very professional and detailed with lots comparable to show us . asked lots of questions to understand our needs and helped come up with a plan that worked for our needs - viva couto

Shelly is awesome, very knowledgeable, polite, happy and easy to work with. Will recommend her to all my friends. Great with follow up calls and information. She went the extra mile for me. - Carol Lundy

I can't speak highly enough of my experience with Shelly. I was a first-time homebuyer with very little knowledge about how to find the right place. After meeting Shelly I knew instantly that she was the one for me. She is honest, patient, extremely caring and incredibly knowledgeable about the real estate market . I was pregnant with my first child and On a time crunch. Shelly never gave up hope even when I did. She is diligent, always available and very flexible. I never felt forced to make an offer and when i finally found a home, Shelly walked me through every step of the negotiations, even suggesting that i write a letter to the sellers to explain why I thought they should choose me. Because of Shelly I purchased my first home. It was also through Shelly that I met an amazing mortgage broker. All in all, I was extremely lucky to have found Shelly and I am thankful for her every day. The housing market is rough and I would not have been able to find and purchase my first home without her thoroughness, openness and caring nature. - Ola obaro

Shelly was always willing to go an extra mile to help with things, super patient if things don't quite work with a house or bid, and got back to me so fast that I would give her 6 stars for responsiveness if that was an option. This is someone who understood my needs and wants for a house. If I had to hunt for a house again, I would definitely get her as an agent. - Craig Jackson

Shelly was recommended by our daughter who had purchased a property with her help a couple of years back. We had a great time looking at properties in her company and with her advice we found the place to call home. Shelly is an incredible human being and very honest, helpful and fun to be around, very professional and quite capable in every way, we would definitely recommend her for any real estate needs. - P. Beeston

While searching for a house in Parksville, we were introduced to Shelly McNeil.  She  made herself available on many occasions, including onsite visits, phone calls, emails, and follow-up information.  She gave us a lot of practical advise and was always upfront about any issues or  potential problems with various houses.  We have no hesitation recommending Shelly as a hardworking, enthusiastic, and honest realtor.  10 out of 10.   - Dennis Horwood

What a pleasure it was to deal with Shelly on the purchase of our new home. Timing is everything and without her I do not think we would have made a successful purchase. Always prompt, knowledgeable and just a wonderful, kind and generous person to deal with on any matter. Thank you Shelly - Patrick

Shelly was at all time the most helpful and supportive person. She never showed impatience with my hesitancies and offered helpful advice regarding issues of housing when less than perfect. I always found her opinion useful and was glad to have her at my side through what became a long and exhausting process - from January when we sold our house, to September, when we found one to buy. I would have no hesitancy in recommending her to anyone either selling their house or buying. - Diana Priestley

My husband and I were coming from Surrey to relocate to the island and chose Shelly McNeill to be our agent based on her reviews and she really came through for us. The first time I met her was through a virtual showing which could be awkward, but Shelly made me feel very comfortable. She answered all my questions and her response time is very quick. Shelly went above and beyond to find us the right house, which isn’t easy in this market. She’s a positive person and the only bad thing about getting our dream house is that I will miss Shelly! - Luandah Drake

Shelly was very personable and professional in listing my mother's property. She did a great job in staging the house and it was sold with only two showings. Obviously it was priced correctly. - Ed Beaumont

Shelly has been incredible!! As first time buyers in a high pressure market, looking for a home from across the province, Shelly was always available to answer questions and talk us through the process. She has been extremely responsive and checks in with us regularly, even after closing on our new home. She has gone above and beyond, connecting us with local contractors and other services (doctor's offices, etc.). We are so happy to have gone through this experience with Shelly! - Natalie

Shelly was so amazing! She went above and beyond to find us a house in a very tough, fast moving market. Shelly is highly knowledgeable, personable, professional, and organized. She is an amazing communicator and truly made sure we were happy even after the deal was done. We are so happy with our experience with Shelly, we will be recommending her to everyone we know, and will use her again in the future. Thanks Shelly! - Kylie Gorski

Shelley is an exceptional realtor and a fabulous human being. She made house-hunting FUN even during Covid and a crazy housing market. We moved from the mainland to Nanaimo and she helped us with everything from figuring out the schools to recommendations for pet groomers! In all our dealings with realtors over the years, she is the most professional, most personable, most knowledgeable. If you're looking for someone that truly goes above and beyond, look no further. - Susan Viljoen

Shelly was recommended to my sister and I and we could not be happier! Very professional, relaxed, knowledgeable, understanding. She was dealing with 2 sisters in 2 different provinces and made it super easy. - Darlene Cook