Rating Summary

Response Rate 99 %
Overall Rating
4.94
Knowledgeability Rating
4.97
Professionalism Rating
4.98  
Responsiveness Rating
4.97
Usefulness of Website
4.86
Value of Service
4.94
Reach & Lead Generation
4.93
Home Prep & Staging Advice
4.97
Success Ratio 97 %
Recommend Ratio 100 %

Hello there! I'm Zoi Livia, one of the co-founders of Platinum Key Properties, a boutique real estate team based in beautiful Victoria. At Platinum Key Properties, we're more than just a team – we're a family, working together to provide exceptional service to our clients in Victoria and the greater Victoria area. Welcome to our hand-selected, family-based team, where your satisfaction is our top priority. Whether it's 2 PM or 2 AM, we're here for you, ready to offer exceptional service whenever you need us. Working with me is as easy as a call, text, or email. I understand the value of your time, and I'm committed to being responsive and available whenever you need assistance with buying or selling a home. I'm here to provide you with the right guidance and advice every step of the way. Not only do we live in and love Victoria, but we also have an intimate understanding of the area. We're passionate about our micro-communities that make the South Island so special. Whether you're looking for the best shopping spots, restaurants, or recreational activities, we can be your trusted guide. Plus, we have the inside scoop on neighborhoods and amenities that perfectly match your needs. With over two decades of experience in the real estate business, we're proud to be in the top 1% on the island. Our dedication to excellence has earned us numerous awards, locally and internationally. We're committed to building long-lasting relationships by delivering exceptional service and achieving remarkable results. Negotiation is our specialty. Whether we're tirelessly working to secure the best price for your downtown condo purchase or fighting to maximize the value of your oceanfront property sale, you can count on us to be your trusted advocate. Real estate isn't just a job for us; it's our passion and career. Honesty is at the core of our approach. We believe in giving you transparent and genuine advice, no matter the circumstances. We don't rely on aggressive sales tactics; instead, we empower you to make informed decisions with our professional guidance. To us, helping our clients feels like helping a family member. Our goal is to provide you with the best service and support as you make important decisions for your future. We understand that buying or selling a home can be an emotional journey filled with ups and downs. Through our extensive experience, we've encountered and successfully navigated every possible situation. We take the time to listen to your unique circumstances and create the best strategy for your success. No matter where you are in your real estate journey, we're here to assist you every step of the way. As an award-winning team in the top 1% on the island, we're committed to delivering exceptional service and ensuring your real estate journey is a resounding success. We genuinely love what we do, and we can't wait to join you on this exciting adventure. Also, remember, Platinum Key Properties is a family boutique real estate team in Victoria, renowned for exceptional results and 20+ years of experience. We prioritize our clients' goals, treating them like family and providing tailored expertise throughout their buying or selling journey. With core values of excellence, respect, integrity, and gratitude, our mission is to strengthen our clients through education, advising, and action. Our vision is to facilitate an excellent customer experience, always putting our clients' interests first.

Zoi and Mike are my go to realtors, and I recommend them to any person looking to buy or sell a home. Their up-to-date knowledge of the market in Greater Victoria and their honesty is essential to my business. When I seek business deals I look to them for advice and realistic evaluations. Most importantly, they share amazing personalities and are a pleasure to be with. - Rov Dosanjh

December 29, 2020

Reply:    Rov, thank you for taking the time to share your experiences and thoughts about working with Mike and myself. We are so honoured to know you and assist you. There are some realtors that will align with 'any' builder, but not us. We watched your company grow over the years to be the most sought after in Victoria for custom builds as well as large scale renovations. Your company became #1 through consistently building on a solid foundation of integrity that runs from the leadership down through each member of your team. We are proud to work with You, your client's and to consider you as family. Thank you for taking a chance on us many years ago. Cheers to the future!

4.86
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YES
Buying and Selling
Successful
YES
Residential
Victoria, BC
Nov 2020

Rov Dosanjh
Show Review Reply Flag

Thank you Zoi & Mike for handling the sale of the home with such care. You kept me informed during the process and were quick to respond to my questions. You managed the showings with professionalism during Covid and respected any concerns I had. I appreciate your genuine care and concern. - D.Ross

December 29, 2020

Reply:    Thank you for placing your trust in us and allowing us to do what we do best :) It was a pleasure working together. We are so happy with your outcome. We wish you all the best.

5.00
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Selling
Successful
YES
Residential
Victoria, BC
Nov 2020

D.Ross
Show Review Reply Flag

Zoi, Mike and their team did such an exception job of marketing our home and getting the price we wanted for it. Neither of us have ever known a realty team who are as professional, on top of every detail from photography to staging to following up with each and every group that came through the property. Everything was 120 percent even after the sale was finalized. - V. & B. Durant

August 23, 2020

Reply:    It was such a pleasure being able to step in and manage of the sale of your home to a successful outcome. When we first spoke you mentioned that you thought you may have to ask for less money then the last listing. We knew the price was correct and did not want you to lower the price. We knew the issue was with marketing; accessibility and negotiating. I am so thrilled that we were able to sell you home for top dollar, with competing offers after a few unsuccessful attempts. Thank you for putting your trust in us. We couldn't be more happy for you both.

5.00
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Selling
Successful
YES
Residential
Victoria, BC
Jul 2020

V. & B. Durant
Show Review Reply Flag

I received a high level of excellence for my real estate needs with Mike and Zoi. Mike was patient with all my many questions and gave professionals feedback on different pricing for units and opinions on different locations of the units and their price point and reasons why 1 unit was better than another unit for an investment property. This tangible feedback helped me make more informed wiser decisions. Zoi was exceptional with negotiating my accepted offer and handling all the parameters around so many steps. She worked very hard being available for many phone calls and messages during the process especially when I was feeling a lot of pressure and navigating many details while the subjects were on for my sale. After the sale, Zoi took her professional support further and has continued to offer feedback and assistance with marketing the investment property for rent. The support and professionalism were consistent throughout the process. I would highly recommend the teamwork of Mike and Zoi! - S. Lash

August 22, 2020

Reply:    Sarah working with you was a complete pleasure on our part as well. We were both so impressed with you moving ahead to realize a long term goal of becoming a real estate investor. You learned a lot in the process and have made your dreams a reality. Thank you for trusting our expertise and strategy. You now own a stunning get-away in gorgeous Victoria steps from the water... appreciating in value every day. Congratulations & Thanks again for letting us be a part of the process.

5.00
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Buying and Selling
Successful
YES
Residential
Victoria, BC
Jun 2020

S. Lash
Show Review Reply Flag

Mike and Zoi are a strong team. They work together very well to make sure that all of my needs were met. Mike is great with giving the numbers needed to make a decision and Zoi is strong with staging and marketing. Together they helped to make my sales smooth and worry free. I trust them to do the job and to meet my needs and expectations. Well done. I am a client for life and recommend them to anyone I know looking for Good Realtors! - Jason S.

August 22, 2020

Reply:    Thank you for your kind words and your belief in our team. It is always a pleasure working with you and your group. You are total professionals in the business and know exactly what you need. I am pleased that together we make such a strong team. I look forward to assisting you build you net-worth in years to come. Btw, Thank you for the referral you sent last week.

5.00
5.00
5.00
5.00
5.00
5.00
5.00
5.00
YES
Selling
Successful
YES
Residential
Victoria, BC
2020

Jason S.
Show Review Reply Flag

Zoi helped me find a condo that I totally love. There wasn't much available on the market and I was really struggling finding a place that I wanted to buy. Zoi stepped in and before I knew it I found a place I love, bought it for a great price and I'm so happy. Thank you so much to Zoi and her team. I felt cared for. I felt heard and understood every step of the way. She is the best! - J.K. Lee

August 22, 2020

Reply:    It was a pleasure helping you find your new home. I knew when I walked through the door and onto the private patio this was a perfect space for you. I am thrilled you are still loving it and so happy that I was able to play a role in making this happen for you.

5.00
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YES
Buying
Successful
YES
Residential
Victoria, BC

J.K. Lee
Show Review Reply Flag

As a real estate investor I will only use Zoi & Mike for selling and acquiring. Zoi and her team were very strong in communicating; marketing and negotiating. They don't waste my time. They deliver on their promises. I have used her and Mike repeatedly since we met. I know with them on my side I will sell for more money and save on my purchases. - Matt R

August 22, 2020

Reply:    Thank you! It is always a pleasure working with a sophisticated property investor. We appreciate the strategic business approach, void of the often seen emotion of a purchaser and seller. Thank you for considering us as the team to trust your newest investment with. We look forward to assisting you in the future.

5.00
5.00
5.00
5.00
5.00
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5.00
5.00
YES
Selling
Successful
YES
Residential
Victoria, BC

Matt R
Show Review Reply Flag
Zoi has been rated in Bear Mountain and Victoria in Langford. Colwood, Downtown Victoria, Duggen, Esquimalt, Fairfield, Harris Green, James Bay, North Jubilee, Oaklands, Royal Bay, Saanich West, Saanichton, Saxe Point, and Victoria West in Victoria. John Muir, Sooke. Sidney North East, Sidney. Victoria, Oak Bay. Victoria, Saanich. Walker, Edmonton. Z3 Ladysmith, Ladysmith. Z3 Shawnigan, Shawnigan Lake. Crofton.

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