Crystal Tost
| Email Agent | |
| Website | https://www.calgarylistings.com |
| Team | Solo |
| Company | |
| Phone | 403264**** |
| Cell | 403-690-**** |
| Fax | |
| Address | |
| Is this info incorrect? |
Real Estate Agent's Rating Summary
Rating Summary
| Response Rate | 100 % |
| Overall Rating | 4.14 |
| Knowledgeability Rating | 4.56 |
| Professionalism Rating | 4.00 |
| Responsiveness Rating | 4.20 |
| Usefulness of Website | 4.33 |
| Value of Service | 4.14 |
| Reach & Lead Generation | 5.00 |
| Home Prep & Staging Advice | 5.00 |
| Success Ratio | 88 % |
| Recommend Ratio | 71 % |
Very knowledgeable but we were 1st time sellers, condescending when we did not know the process of selling, unprofessional when issues were brought to her attention. Successful sale but did not seem to communicate well with us at all and tell us our role and expectations in the sale. - Roe
Reply: I tried really hard with this seller to make this a really good experience and sale, but feel the review is unfounded, I staged the home, presented top notch marketing techniques and broke a sales record for their community. It was my experience and expertise that brought them a quick sale for top dollar.. I had consulted the sellers with many intricacies of the sale and process. When an offer was sent in, I reviewed the offer with the sellers and in that offer there was a term for the buyer to conduct a walk through, this was brought to the sellers attention before signing the offer. At the time of closing the buyers agent requested the walk through and the sellers agreed to a time. They did not ask any questions about the process of the walk through any further. After the walk through I was then confronted with a less than pleasant email from the sellers starting that they were unhappy with the fact that they went to the walk through and felt embarrassed because they did not know their role. When I booked the walk through I said it was the "buyers's" walk through and never indicated that the seller needed to attend. If they were confused about their role they should have asked questions like they had in the past.I am ALWAYS available to clients for any question big or small and many clients have commented on the high level of communication I have provided through their sale or real estate purchase. I don't understand the need to write a negative review over something such as this as an attempt to reflect exceptional service in a bad light. I apologized to the sellers as I really could not see this coming as I can't anticipate if they don't make me aware of what they don't know. I do not understand why Renee would not ask the questions as she did before in other situations pertaining to her sale. Or why she assumed her attendance was necessary when it wasn't asked of her. I apologized - there is nothing more that I can do unfortunately. I wish Darcy and Renee Roe all the best in their future real estate transactions.
We bought and sold with Crystal , we highly recommend her! We have purchased several homes over the years and our experience with Crystal was by far the very best !! She really knows her Real estate and knows how to make Social media work for you. - Doreen Upshaw
Reply: Thanks Doreen for sharing your experience here so people can see your review. It’s was a pleasure assisting you in the purchase of your new home and dale of your previous home. I enjoyed working with you both abd hope you get to enjoy your trip to Mexico soon. Thank you for your business
Reply: Thanks Doreen for sharing your experience here so people can see your review. It’s was a pleasure assisting you in the purchase of your new home and dale of your previous home. I enjoyed working with you both abd hope you get to enjoy your trip to Mexico soon. Thank you for your business
Crystal was great to deal with - her communication was always faster than expected and often later than I expected. She sold our home in a difficult market and then found us another home which we had to bid against other buyers for. She provided advice and guidance and flawlessly navigated the bidding war. We would not hesitate to use her again as our agent or recommend her to friends and family. - Corey Stevens
Reply: Thanks for the review Corey. It was a pleasure helping you with your transition to your new home. I hope you and your family enjoy it for years to come.
Crystal and Tyler both helped me with my home purchase. I was very pleased with them both . They listened to the type of home I was looking for and found it. I was only in for a few days during my relocation but they were up for the challenge and showed me many homes in different areas to help me decide the best options for my family - It was a lot of work in a short period of time but we found the right home for us. I don't feel we would have found it without the help from Crystal and Tyler Tost - Andrew Lowe
Reply: Thank you for sharing your experience here, we strive to make everyone's real estate journey as stress as possible. congrats on your new home and move to Calgary
Crystal was fantastic to deal with in my recent sale of our home. She assisted with presentation, staging, offered professional photos and advice anytime, sometimes even late. We were able to sell our home in a reasonable time frame with our ideal possession date. We would not hesitate to recommend Crystal in the future! - Cindy Cote
Reply: Thank you for your review Cindy, our marketing plan is guaranteed to showcase your home in the best possible light to potential buyers. Thank you for trusting us to get your home sold.
We are selling our home and I contacted this agent for some related information. I was pretty taken aback at how rude she was to me!!! I don't usually use 'ratings' but I was pretty incensed. I would never use someone with such lacking interpersonal skills. - LMarie Kostiuk
Reply: Unfortunately this person called me wanting data on a sale. Sales data is sensitive and private. When I asked her why she was looking for the data she replied it was public info and felt I should just provide it. And if I didn't she would call someone else for it. Sales data is not public info and should not be shared with the public without knowing what the data is being used for. As a professional real estate agent we are not supposed to share the data unless through the use of a home evaluation conducted typically in person. I called this lady back to further explain why I was unable to provide her the info without knowing her intentions - and was able to help her with obtain the information in relation to her potential home sale / values. Often as real estate agents we get weird calls and people want information from us for unsavoury reasons - without knowing that the reasons are genuine we SHOULD NOT be giving out random sales information. This lady now feels badly about her review but she is unable to remove it despite trying to do so.
Reply: The point was not the request but the manner with which it was dealt with. Good Luck!
I left messages with this agent several times over a period of two days and had no reply. Finally, after reaching her and making an appointment of her choice, she did not show, having the office call me one half hour after the appointment time, stating she would be late, I immediately replied, do not bother, you now have two strikes which is a clear indication of what to expect. - Chris Robbins
Reply: Thanks for the review Chris - due to being on a overseas flight I was unable to return your call - you left one message one day and your call was returned the next day. Unfortunately due to an accident in NW Calgary I was running late to which I had my assistant call to let you know - but if that is not acceptable to you I understand - it is too bad we never got to meet to discuss our excellent track record and how we could have successfully marketed your condo to sell it. I wish you nothing but good luck and success in your future and I am truly sorry but I could not prevent either from happening!
Reply: For the record Chris our appointment was 2:15 pm and my assistant called you at 2:18 to say I was running 15 mins late.
Reply: Crystal, The appointment you made at your convenience was for 2.00pm as well you know, tell the truth!
Reply: I don't like Chris you are definitely confused. When we discussed times I knew I was coming from NW Calgary and originally said 2 pm then toward the end of our conversation I said I had better make it 2:15 because I was worried about travel time. I don't lie and don't like the reference you are making towards my character.
"Crystal Tost is exactly what a young, modern professional wants in a real estate agent. She's smart, friendly, and tuned in to the areas of Calgary that are a good investment. She only showed me places that matched my interests, and was quick to red flag issues that might affect the resale value. Best of all, she's tech savvy ?????so every step of the purchase was easy and convenient."
Reply: Our philosophy is simple, we provide our clients with honest advice good or bad to allow our clients to make the most informed decisions possible. We love leveraging the latest technology to keep us on top of communication with clients. Thank you for the review.
We used Crystal to sell our home and upgrade within the city. Crystal was patient and answered all of our questions as we needed the answers. We were scared to sell our home before finding our next home, but Crystal assured us that we should not look until we had a conditional sale on our home - and as we soon realized many of the homes we liked were selling faster and we were not in a position to buy until our home was sold. It was the right advice and when we finally sold Crystal found us the perfect home - in fact due to an error by the listing agent it was a home that was not in our radar, but it was the exact home we were looking for. She excellently negotiated a great price for us We would have paid more and she knew it but she made it her goal for us to pay less. We would glad,y recommend Crystal to anyone buying or selling a home - we always felt that she was working in our best interest and we trusted her options and advice completely.
Reply: Always a pleasure working with you and your family. Thank you for your trust and for sharing your experience here for others to see. I always work for my clients best interest and try to get the best possible price.
I am a first time home buyer, I could not have chosen a better agent to help me with my first purchase. Crystal is extremely knowledgable and aways available to answer my questions, more available than I could have expected. She was quick to respond evenings and weekends on text and always got me in to see the homes I wanted to view quickly. I highly recommend Crystal to anyone looking for a real estate agent that will go above and beyond. She was even able to provide me with a list of trades people to help me with some improvements I wanted to make. - Cindy Bower
Reply: Thank you for taking the time to share your experience here. I enjoyed working with you to find your new home very much. I hope it serves you and your family well for many years to come, CONGRATULATIONS on our first home!