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Key Stats
Hired on Rate-My-Agent.com 20 times
176 reviews in 5 cities and 17 neighbourhoods.
1st in Victoria, BC - 158 Reviews
3rd in Saanich, BC - 10 Reviews
12th in Langford, BC - 5 Reviews
8th in Sidney, BC - 1 Reviews
18th in Oak Bay, BC - 1 Reviews
Track Record
#8 in Langford, BC - 2024
#1 in Victoria, BC - 2023
#2 in Saanich, BC - 2023
#6 in Victoria, BC - 2022
#1 in Victoria, BC - 2021
#1 in Victoria, BC - 2020
#2 in Victoria, BC - 2019
#4 in Victoria, BC - 2018
8 Years on Rate-My-Agent.com
Rating Summary
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| Success Ratio | 99 % |
| Recommend Ratio | 100 % |
| Response Rate | 30 % |
In Laura's Own Words:
Contact
Laura was enthusiastically recommended by a friend, and thoroughly lived up to my friend's praise. She was quick to respond to all my communications, and readily made herself available for viewings. Even when she was down with an injury, she provided a proxy to take me through a prospective home, and followed up with me over the phone. She had excellent feedback on every place I viewed, and guided me through the whole home buying process not just professionally, but with a genuine desire to get me the right home for me. - Ken Gehrs
I had the pleasure of working with Laura during my recent home purchase. Her expertise in the local market was evident from the start, and her professionalism throughout the process was commendable. Laura was always available to address any questions or concerns, making what can be a very stressful experience more manageable. Her dedication and attention to detail ensured that every aspect of the transaction was handled efficiently. We always felt confident she had our backs both in the sale and the purchase. I highly recommend Laura to anyone seeking a knowledgeable and reliable realtor. - Carolyn M.
Laura went above and beyond from the first moment that I emailed her. She was prompt, professional, and she ensured that the process of selling our home went as smoothly and comfortably for us as possible. She was lovely to work with and I would request her services again in a heartbeat! - Kelsey Lore
Laura was professional and prompt. She went above and beyond and pulled a favour from a contractor for us on short notice when we were in a bind. She was low pressure and made sure we got the right house and not the quickest house even after 2 years of waiting for the perfect house. - Alauna South
Laura is a delight to work with. She is very professional and is responsive to her client's needs. Throughout the process of selling our home Laura was a steady presence, guiding us through everything that needed to be done. - SHARON CRAIG
Laura is an amazing realtor. She is knowledgeable, dedicated, strategic and kind. We have worked with Laura a few times now and are very satisfied with the service she provides. Laura knows her business and genuinely cares about her clients. I would highly recommend Laura to anyone who is looking for a realtor. - Christine Fast
Immediately responsive to any communication method. Set up viewings and meetings in a very timely manner, especially inspections. Is now used by the whole family and would recommend her without reservation. - Myra Sasges
Laura helped us sell our home and buy a new one. She exceeded our expectations again. There are so many incredible things to say about Laura: Client focused: Laura always prioritized our needs and preferences over personal gain. Example: she went well above and beyond to ensure we were getting the best service she could provide. Integrity: Laura is honest and transparent in all communication. She will give you all the information from every angle so you can come up with your own conclusion. She never tries to persuade, only listens to what you want and does everything in her power to make that dream happen. Positive attitude: Laura was always patient, enthusiastic and positive, which always brightened our day and helped us get through some tough emotions. Responsiveness: Laura never kept us waiting. She responded to every single email and text message in record time. Strong communication and negotiation skills: Laura was able to explain all processes clearly, so we understood everything at all times. She kept us informed and updated, minimizing our stress, so we could sleep at night. When it came to negotiating, she advocated for us and got us the best deal both selling our current home and buying our next house. Knowledge: Her knowledge of the market is top notch. She knows everything, but on the off chance she doesn’t, she will find out in detail in a short period of time, leaving no rock unturned. She provided us with all property values and market conditions immediately in the areas we were looking to ensure we could make informed decisions. Empathy: Laura understood our emotions and provided 100% support through everything, which made the process less painful than we thought it would be. Professional network: Laura is well connected, so she was able to connect us with professionals in various areas. Laura has turned what could have been a stressful and challenging experience into a positive one. If you want to sleep at night and not be stressed out while going through this process, Laura is the answer. Guaranteed, you will not be disappointed! - Morgan Mills
Great experience. Would not hesitate to recommend Laura and her team to anyone buying or selling their home. Great communication is my number one requirement when going through a transaction like this and Laura was a 10 out of 10. - Dan Cullon
Laura supported us during a huge transition in my father's life as he sold his home of over 20 years. She exceeded every expectation we had of what a realtor could provide for us. She was very patient with our specific needs, and provided clear and knowledgable guidance at every turn. Her actions in several situations proved to us that she maintains the highest ethical standards and truly cares about her clients. Thank you Laura & Laney for your exceptional work! - Naomi Khan
Amazing Realtor. Best I have ever worked with and I have purchased and sold multiple properties in the recent past. Extremely attentive, knowledgeable and consistently provided guidance above and beyond. This is the smoothest purchase of a home I have ever experienced despite the many hiccups during the process. Thank you Laura - Anne Martin
I don't usually leave online reviews but I was blown away with the service provided by Laura. She was very patient with us as we surveyed the market for a year and was ready for us once we found the place we wanted. Laura is very responsive and always has your interests in mind. For us, this was crucial during the negotiating phase. I have already recommended Laura to several friends and family members, and will be calling her again in the future I'm sure. Overall very very impressed. Thank you. - Todd Martin
Laura was quick to respond and worked overtime to help us on a short timeline. She was helpful ahead of, during and after showings and we were really glad to have her in our corner when closing this deal. Laura's candid insights and local knowledge were also super helpful in finding a building and an area where we feel comfortable purchasing property. - Michele
Laura is amazing!! Her knowledge, insight and suggestions are, without a doubt, the reason I was able to successfully sell my condo. I highly recommend her to anyone looking to buy or sell. - Julie Ross
Amazing agent. We were from out of town so communication was important and we had no issues. We did a showing over zoom and she was very accurate with the quality of the unit. Well versed with locations, statistics and pricing. Very good with communication. Overall great experience. - Matt McEachern
Laura is, simply-put, the best realtor out there. She is incredibly knowledgeable, experienced, ethical, and responsive. She gets to know you and what your goals are, then works with you to make that happen. I've worked with her from both the buying and selling side, and she is wonderful. I can't recommend her highly enough. She is everything you want in a professional helping you make the largest financial transaction of your life. She is incredibly hardworking on your behalf, she has your best interests at heart (not her own), she is honest, and she genuinely wants to make sure that you're happy for the long-term. She has consistently gone above and beyond. Thank you, Laura and Laney, for all of the outstanding support and assistance!! - Tiffany Gartner-Bouffard
Laura is everything you would want in a Realtor. We used her to purchase our new Condo. She made sure she knew what we were looking for, and she showed us tons of places. I never felt rushed, or pressured. I felt like she was looking out for my best interests, not her own. She is a warm, friendly person and a consummate professional. Laura is extremely hard working. It seems no matter when I contacted her by text or email she responded very quickly. If I had questions about something she got the answers. She is honest and upfront and and alerted us to any possible issues. She is extremely knowledgeable, efficient and organized. She also went over and above and offered to write up a contract for sale for us when we were selling our own property privately to a family member, and she helped us through that process without any benefit to herself. I can't say enough about Laura. You will not regret having her represent you either buying or selling. - LeeLane Asher
This condo sold due to the hard work, resourcefulness & tenacity of Laura McCollom. There were several unexpected challenges that arose during the course of this sale, but she dealt with all of them with competence, patience & diplomacy. Her expertise, advice & judgement are impeccable. She is amazing! - Mary Kavoos
Cold called Laura after research on Google. She showed up on time and well prepared. After a short interview, we knew we selected the right agent, listed with her, and unit was sold within 3 days. Laney’s help was also a bonus. Highly recommend - Ron Barna
Not knowing the house sale market in Victoria at all, I put my trust in Laura (and Laney) and I knew I had made the right decision. Laura talked me through the process, making sure I understood each step. Within days, the property was on the market, viewings were organised and shortly after, an offer was received. Laura strongly assisted by Laney is very knowledgeable about the market, knows her business and is a great negotiator, she gave good advice, and always responded promptly to any questions. Thank you Laura and Laney for all your help. - Catherine Farmer
My mother asked if I would help her sell her home. Living out of Victoria I googled top realtors and decided on Laura after reading Testimonials. After our initial meeting I was fairly confident I had made the right choice. Almost Immediately we had viewers scheduled. The house sold quickly and In my opinion the right asking price was the key to that. Laura is the best realtor I had dealt with over the years (sorry the rest of you guys) and I would without question ask for her help again. Sincerely Bruce Doyle - Bruce Doyle
We are so happy that we chose Laura to be our realtor. We are first time home buyers, so unfamiliar with...everything. Laura explained everything to us in plain language, answered all our questions and was incredibly patient and caring. Every time we wanted to see a place, she booked it right away and got us there within a day - amazing! She's quick at responding to emails and texts, and throws humour in there to keep things fun and light. Laura truly wants the best for her clients. She ALWAYS gave us a pros and cons list at every property, which we really appreciated. She brought up things that we didn't think of, which would have been a problem later. We definitely dodged a few bullets because of Laura. We can't praise her and her daughter Laney enough - they are an incredible team! We strongly recommend hiring Laura and Laney. You will not be disappointed! - Morgan Mills
Laura and Laney are both very helpful, professional and responsive. Highly recommended. Both the selling and buying process were handled with care. The results were highly satisfactory and we would certainly use McCollom Realty again. - Wray White
Laura kept us true to our goals in making this move. We achieved exactly what we wanted with Laura’s wise counsel. Laura negotiated the best deal for us and we are really excited for the future. We have worked with Laura a number of times and she is definitely our recommendation to family and friends. Laura and Laney are incredibly responsive and make the process of selling and buying as easy as possible. You won’t be disappointed if you work with McCollom Real Estate! - Tara White
Very pleasant to work with. Professional. Friendly, smart and knowledgeable. Very helpful. Sense of humor. Always available, days and evenings. Highly recommended. I had a great experience working with Laura. - Madeleine Clau
Laura is absolutely wonderful to work with. She is a hard worker, she is super talented and does an amazing Job. She keeps things professional to her knowledge, honest and hard working Realtor. I loved having her as my Realtor and was my pleasure to get to know her. Thank you so much. - Andrea Struber
Laura is a very skilled and ethical realtor. She has a lot of experience in the Victoria area and knows the market completely. This knowledge is extremely important and valuable. It was really great to have someone guiding me who I felt was honest, smart and had my back. I was lucky to have found Laura and I am grateful for her help in moving forward to the next chapter of my life. Jack Macdonald. - Jack Macdonald
Laura knows the business and the market thoroughly and has an innate sense of the people within the landscape of the purchase and the sale. Her advice is pure wisdom. She has an energetic positive approach that she applies tirelessly. Laura is professional ethical and emotionally intelligent. I highly recommend Laura. This is the second time Laura has sold our home. She is a fabulous Realtor, (the best!) and comes highly recommended!! She is so knowledgeable, ethically driven, responds immediately to all needs, a navigator through rental questions, confidant and advocate, and so much fun! She never puts pressure on her clients as she wants them to be happy and sure. I can't imagine using another Realtor. I always felt that Laura had my back and understood my heart as we sold the family home. Thank you Laura!! - Ken Agar-Newman & Margaret Finnis
There are not enough words to express how much I recommend Laura! I came to Laura 4 1/2 years ago looking to buy an apartment, years and listings later, we just purchased our first singe family home! That should tell you how much Laura cares about her clients and making sure it’s the right fit, she is the furthest thing from pushy and she always puts her clients interests first. Her and Laney were incredible, knowledgeable and supportive. She is there for you always (no joke, she once wrote up an offer for us in Caesar’s Palace!) and always gives the best advice. If you are looking for a realtor who cares about you, wants the best outcome for you, looks out for you, and has the best ethics, I can truly say you cannot get anyone better than Laura and Laney. Whenever we tell people about Laura, they always say “wow - you have an incredible realtor,” and we sure know how lucky we were to have her on this journey. - Hayley Goodgrove
Laura and Laney were great to work with. It was apparent from the start that they are interest in what is best for the buyer whether that means making a sale or not. They are knowledgable and work tirelessly to ensure that the buyer has all pertinent information about the house they are interested in, even if that information could cause the buyer to not purchase the house. There was never any pressure and Laura and Laney made sure that I was 100% comfortable with the house before the conditions were removed. - A. Chu
Laura did an outstanding job. From the initial meeting to closing, Laura was always there for me at a moment's notice providing expertise and guidance. She made me feel like having a friend on the “inside” that is working for you. Laura really cares about her clients and wants them to get the most out their home. Overall she was very thorough, professional and a treat to work with. 10/10 would list with Laura again! - Richard Probst
This is my second experience using Laura. She (and Laney) are very knowledgeable, easy to work with and responded to my questions/concerns in a very timely manner. Laura listened to what was important to me in purchasing a place and there was never any pressure. Laura and Laney ensured I was well informed with information before making a decision, she definitely puts her clients needs first. I highly recommend Laura (and Laney)! - Barbara Ann Scott
Fantastic service all around with Laura (and Laney!). Extremely responsive and her wealth of knowledge and insight in purchasing a home in the Victoria area was easy to trust and proved invaluable to our search. This is our second experience and transaction with Laura, and would wholeheartedly recommend her to anyone! - Chris Clarke
Laura is an exceptional real estate agent. My husband and I found her very knowledgeable in terms of the housing market. She’s honest and approachable, and was always quick to respond to any questions or concerns we had. She’s also a great negotiator and as such, we were able to get an excellent price in the property we wanted to buy. We would most definitely recommend her to our friends and family! - Darlene Gyles
Laura was very attentive to our needs. She offered some great suggestions and provided honest and knowledgeable advice. The market was rapidly shifting, and she didn't pressure us to make an offer that she thought might be too high. Her negotiating skills are first rate. Details were all attended to in a thorough manner, and she was always responsive. We would highly recommend Laura. - Bill Gyles
Laura McCollom has exceeded our expectations and those of all professionals we engaged with during our sale. Right from our first meeting it was clear Laura and Laney had researched our property and understood the complexity of our sale. Laura's legal knowledge was essential and turned many potentially disastrous situations into manageable and solvable issues. During our sale we had to contend with an organized attempt at fraud, rapid changes in market forces, repeated banking complications and delays on the buyers side, residential tenancy law in BC. Our highly experienced lawyer said Laura was the best he had worked with. Having sold property on prior occasions we can say with certainty Laura is the best Real Estate Sales agent we have ever worked with. Quite simply, Laura McCollom and Laney Bourque made the whole process feel more relaxed and streamlined . - Richard and Sonia Lambert
Laura and Laney were absolutely amazing at helping us purchase our first home in one of the craziest markets ever. Laura has an incredible amount of knowledge and experience. She was always honest and forthcoming and never pressured us to buy. Laney was extremely helpful and excellent in her fast response times. They both truly went above and beyond for us and always had our best interests at heart. We would absolutely recommend them to everyone! - Raymond and Courtney
We recommend Laura wholeheartedly. She guided us through both our buying and selling processes. In each case, she listened to our needs and offered advice that was tailored to our wishes. We could not have asked for a better agent to help us through it all. - Alison Moran
I have bought and sold a number of properties over the years and Laura stands out with her high quality service; I highly recommend her. She is a person of integrity and her many years of experience shine through with her knowledge of the business and her keen sense of the market. You can be confident that she will always have your back! Her team-mate and agent, Laney Bourque was also extremely helpful and in constant contact through the successful sale of my condo, 4 days after their listing. - Shirley Heming
Laura and Laney were invaluable to us in our long search for a family home. They are both incredibly knowledgeable, experienced and personable, and go above and beyond in their communication. While it took us time to find our home in this extremely difficult market, Laura and Laney always provided us with confidence and encouraged us not to get caught up in the frenzy of the market. They were right, and eventually we did find and secure our dream home in our preferred neighbourhood with the help of their very savvy negotiating skills. They also very quickly sold our townhouse above the price we had expected. We would highly recommend Laura and Laney to anyone looking to buy or sell. - Ross + Alison
Laura was very helpful and looked out for our needs. She is efficient and has great knowledge of the current. market. I would strongly recommend her for both purchasing and selling your home. - Tracey Hardy
Laura is the best real estate agent I ever worked with. Doesn't waste anybody"s time, responds immediately to any emails questions and concerns. Knows her business well. Points out negative as well as positive sides of the property, so... no surprises. knows how to negotiate effectively - Yolanta Tang
This is our second purchase with Laura. Laura is extremely professional and looks out for the best interests of her clients. She is quick to act and very thorough. Laura's knowledge base is impressive and she will go to all lengths to cover important details. We highly recommend Laura. - Arabella Young
Laura is a top notch Realtor and savvy businessperson. She was thorough in finding out what we did and didn’t want and matching us to houses and areas that met our expectations. Laura went out of her way to make sure we had all the facts about each property and could make the best decision possible. We would gladly recommend Laura to anyone buying or selling in the greater Victoria area! - Jennifer Blashko
I feel like Laura knew more about what we wanted than we did. We saw lots of homes and always got a truthful assessment. It is certainly a tricky time to buy a home right now and I am grateful for all the knowledge she was able to share about locations, general home construction and things to watch for, and market conditions and trends. We always received quick responses and they were always able to slot us in and make time! We are very excited for our new (to us) home and are so happy the way things worked out. - Danielle Dornik
In my interactions with Laura over the years, she has become more like a friend than a realtor to me. That is how comfortable and relaxed I feel when asking for advice or information. Laura is very Knowledgeable about the market and my desired areas, explaining all my options, yet never rushing me into making a decision. Great peace of mind for me! All these factors led to a truly great experience! I would surely recommend Laura to anyone! - Catherine
We would highly recommend Laura and Laney. Very personable and knowledgeable. From the first meeting we knew we had chosen the right realators to sell our condo. Much appreciated them always responding quickly to any questions we had. Laney was the lead Realtor on this sale and we know she is going to have a very successful career ahead of her. Will definitely be going back to them in the future. - D. SIMS
We find Laura to be extremely trust worthy, confident, knowledgeable and very responsive to our needs. We have used her services in the past and her care and attention to detail tops the charts! Highly recommended! - Zareen C. L.